Terms of Service

01

Acceptance of terms

• By accessing or using the Operator HQ website or services, you agree to be bound by these Terms of Service and our Privacy Policy.
• If you do not agree to these terms, do not use our services.
• We may update these terms at any time. Continued use of the service after updates constitutes acceptance of the new terms.

02

Services

• Operator HQ provides AI-assisted operational diagnostics and AI agent deployment services for owner-operated businesses.
• The Friction Report is a one-time diagnostic deliverable produced from a 30-minute voice interview and AI-assisted analysis.
• Retainer services include ongoing AI agent deployment, monitoring, and optimization.
• Service availability and scope may change. We will notify customers in advance of material changes to active engagements.

03

Payment and billing

• The Friction Report assessment fee is $2,000, charged at booking via Stripe.
• The full assessment fee is credited toward any subsequent Operator HQ deployment or retainer.
• Retainer pricing is published on the retainer page and billed monthly in advance.
• All payments are processed by Stripe. We do not store payment card information.
• Retainers may be cancelled with 30 days notice. No refunds are issued for partial months.

04

Refund policy

• If the Friction Report does not surface at least three quantified opportunities, we refund the assessment fee in full.
• Refund requests must be submitted within 14 days of report delivery.
• Retainer fees are non-refundable once the monthly cycle has begun.

05

Client responsibilities

• Clients agree to provide accurate information during the diagnostic interview.
• Clients are responsible for granting necessary access to their existing tools and systems for deployed agents and automations to function.
• Clients agree to participate in monthly review calls during active retainers.

06

Intellectual property

• All Friction Reports, custom agents, and automations delivered to clients become the property of the client upon final payment.
• Operator HQ retains the right to use anonymized insights from engagements to improve our diagnostic methodology.
• The Operator HQ brand, methodology, software platform, and underlying tooling remain the exclusive property of Operator HQ.

07

Confidentiality

• We treat all client business information as confidential.
• We will not share client-specific findings, recordings, or transcripts with third parties without explicit written consent, except as required by law.
• Voice interview recordings are retained for 12 months after report delivery, then permanently deleted.

08

Limitation of liability

• Operator HQ services are provided as-is. We make no guarantees about specific business outcomes.
• Our total liability for any claim related to our services is limited to the fees paid by the client in the preceding 12 months.
• We are not liable for indirect, incidental, or consequential damages.

09

Termination

• Either party may terminate an active retainer with 30 days written notice.
• We reserve the right to terminate or suspend service for breach of these terms or non-payment.
• Upon termination, deployed agents and automations remain operational under the client's accounts and tools.

10

Contact

• For questions about these terms, contact hello@operatorhq.ai.