SELECTED WORK

Case Studies in Operational Conviction.

A rigorous approach to enterprise stability. We partner with legacy operators to install the systems, rituals, and protocols necessary for institutional endurance.

Bail Bonds

Client

A multi-state bail bonds operator

Outcome

$157K

Year-1 client commitment

Summary

A multi-state bail bonds operator was tracking attorney referrals by hand. The operator chose Operator HQ to build a purpose-built attorney-referral and case-management platform, committing $157K in the first year and then expanding the engagement.

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Black and white photograph of the Greenville County Courthouse facade, its name carved in stone above a row of ionic columns.

Collections

Client

The same multi-state bail bonds operator: collections division, $38M receivables book

Outcome

1.2% → 4.7%

recovery rate on dormant accounts

Summary

The bail bonds operator's collections division was leaving dormant accounts untouched across a $38M receivables book. Operator HQ deployed AI-driven outreach and prioritization, and the recovery rate lifted from 1.2% to 4.7%. The engine was deployed on top of the platform from the first engagement, expanding an account the operator had committed $157K to in year one.

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Black and white photograph of a massive circular bank vault door with its steel locking mechanism exposed.

Event Staffing & Security

Client

A large event staffing and security operator

Outcome

< 1 min

from application to screening call

Summary

A large event staffing and security operator was burning recruiter hours on phone screens that never happened. Operator HQ deployed an AI voice agent that calls every applicant within a minute of applying, screens them by phone, scores them against a rubric, and routes the results to a manager dashboard. Live in production, screening real applicants.

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Black and white photograph of a vintage rotary telephone with its handset off the hook, the cord looping across a white surface.
"Operations is not a support function. It is the primary engine of value creation. When the systems are invisible, the leadership is free to lead."

Management Mandate, 2024